Health needs we can address virtually
Virtual visits may be an option for certain health needs and follow-up care. Your provider will determine whether a virtual visit is right for you.
Virtual care may be appropriate for:
- Fever
- Diabetes
- Chronic condition follow-up for established patients
- Depression or anxiety
- Lab or imaging follow-up
- Medication refills or medication management
- COVID-19 concerns
When to seek in-person care
When virtual care may not be right for you
Some health concerns require an in-person, hands-on exam. Virtual care should not be used for concerns such as:
- Abdominal pain
- Suspected broken bones, fractures or sprains
- Wounds requiring sutures, stitches, drainage
- Other concerns that require a hands-on exam
How to schedule and start a virtual visit
Follow these steps to schedule your virtual visit and connect with your provider.
Call your doctor’s office
Contact your doctor’s office to request and schedule a virtual visit. Your provider will determine if virtual care is right for your needs.
Get your device ready
Use a smartphone or tablet that can receive text messages and has a camera and microphone.
Watch for a text message
At the time of your appointment, your doctor or nurse practitioner will send you a text message with a link to start your visit.
Start your virtual visit
Open the link and follow the prompts. Allow access to your camera and microphone so your provider can see and hear you.
Frequently asked questions about virtual care
Encompass Medical Group virtual visits are billed to your insurance like regular office visits. Applicable copayments, coinsurance and deductibles still apply.
Encompass Medical Group uses Doximity for video and audio during virtual visits. You’ll need a smartphone or tablet that can receive text messages and has video and audio capabilities.
No, virtual visits are appropriate for some patients and types of care, but not all. Your Encompass provider will determine whether a virtual visit is right for you.
Yes, some follow-up visits may be appropriate for virtual care. These may include chronic condition follow-ups for established patients, lab or imaging follow-ups, and medication management.