Office Hours
Regular office hours are Monday through Friday, 7:30 a.m to 5:00 p.m.
Urgent Care Hours
Wornall Office open evenings and weekends. |
| Call (816) 942-8200 after 5:30PM M-F |
Welcome to the Hickman Mills Clinic Office of Encompass Medical Group. Our goal is to provide quality medical care to you and your family. This pamphlet will provide you with information regarding our office.
To Contact Hickman Mills Clinic Office
Our telephone number is (816) 763-5200 during regular daytime hours to schedule routine appointments. Please note: phone calls are extremely heavy early in the mornings. In order to minimize phone hold times we ask that you call after 10:00 a.m. for non-urgent needs (e.g., referral requests, lab requisition, lab/test results, etc...). Your cooperation is greatly appreciated.
To Schedule an Appointment
To help us provide you with enough time to see your physician, please have the following information ready when you call to make an appointment.
1. Who needs to be seen (you or a family member)
2. Name of the insurance carrier
3. Which physician you want to see
4. Reasons for visit (e.g. illness/problem/physical, etc.)Appointments for acute needs are given high priority. If you need to cancel your appointment, please call as soon as possible. This enables us to offer that time to someone else that may need to be seen. You can also schedule your appointment and many other services by visiting our website at www.encompassmed.com.
Your Appointment
Please arrive 15 minutes before your scheduled appointment time. Our reception staff will be updating your patient information. You may be asked to complete several forms.
Bring Your Insurance Card
You will be asked to present your insurance card to the receptionist when checking in every time. Please notify the receptionist of any changes in your insurance coverage, or vital information such as your address and phone number. Your office co-pay is due at the time of check-in. If you are being seen for injuries related to workmen’s compensation or possible third party liability issue, you are responsible for providing any insurance information (name/address of responsible party or employer, etc...) which can be used in billing for the cost of these types of visits.
Your visit at Encompass
Your name will be called when the physician is ready to see you. You will be weighed and your blood pressure, pulse & temperature taken as needed. You will be asked questions regarding current problems or concerns for the doctor. You will also be asked what medications you are taking. If this is your first visit please bring all your medications with you. We recommend that all patients keep a list of their current medications with strength and directions on how to take.You will also be asked questions regarding allergies to medications.
We make every effort to remain on time for appointments. If we are running behind, we will keep you informed as to how long your wait will be. If you are late for your appointment, you may be asked to wait and possibly reschedule your appointment.
Phone Advice
Patients are encouraged to call with any medical questions they may have. Our physicians have appointments scheduled continuously throughout the day, and are not always available to answer every call. We ask that you leave a detailed message with call back numbers so that we can help you as quickly as possible.
Lab Results
Our lab is located on the lower level and is open 8:30 a.m. - 5:00 p.m. Monday through Friday and is closed for lunch. Many lab studies require that you be fasting. If you are unsure what to do before a test, please ask a member of our staff. Your physician/practitioner will review your lab results. If lab results are within normal ranges, you will be notified by mail within two weeks. If your lab results are not within a normal range you will be contacted to discuss the results.
Radiology Services
Hickman Mills Clinic offers numerous radiological services to patients. Encompass radiology is located on the upper level and is open 8:30 a.m. to 5:00 p.m. Routine X-Rays can be ordered by your physician and obtained the same day. Mammography can be scheduled prior to or following your annual physical. Dexa Scans are a non-invasive scan for bone mineral loss-osteoporosis and are available daily. Ultrasounds are available, your physician may order a diagnostic non invasive scan - (ultrasound). Encompass radiology provides this service at the Hickman Mills Clinic as a convenience to our patients. Your physician will have the results of your ultrasound within 24 hours.
If your x-ray results are within a normal range, you will be notified by mail within two weeks. If you need additional studies you will be contacted by your physician or a member of our staff.
Form Completion
You may have forms that need to be completed by your physician (physical forms, immunization records, work excuses, FMLA etc...) We ask that you provide us 24-48 hours to complete the forms. Please leave the forms at the receptionist area. There may be a service charge for completing some forms.
Referral Requests
Many insurance plans require you to have a referral and authorization from your primary care provider to see a specialist. We require 48 hours notice for referrals. To process your referral, we will need the following information: your name, birth date, specialist’s name, phone and fax number and why you are seeing the specialist. The Hickman Mills Clinic referral line is (816)-763-5200 ext. 280. Procedures and/or surgery may require an additional authorization from your insurance. Completed referrals are faxed to the specialist, when necessary. It is the patient’s responsibility to know the benefits and exclusions of their insurance plan. Contact your insurer’s customer service for this information.
Urgent Care
Urgent Care has the capability to provide care for minor emergencies and illnesses.
Urgent Care services are available at our Wornall office. Appointments can be scheduled by calling (816) 942-8200. Please note Urgent Care does not have access to your medical record information and is not able to complete forms or refill routine medication. Urgent Care is open evenings and weekends. (The hours of operation may be adjusted according to the season.) A nurse is available to answer any questions you may have.
Prescription Policy
If you have an illness that requires prescription medication, you may be asked to schedule an appointment to be examined before treatment is started. For all prescription refill needs we ask that you notify your pharmacy to request refills. Your pharmacy will call or fax your prescription to our office. Your physician may need to review your chart prior to authorizing a prescription refill. Please allow 48 hours processing time. Refills are handled Mon.-Fri.
Medical Records
If you are new to Hickman Mills Clinic you will need to sign a medical release, and we will then request a transfer of your records from your previous doctor. If you want your records sent to another physician before your first appointment, we ask that you give us at least two weeks notice. You will be asked to fill out a release of information form. Medical Records can also assist you in printing out dates of service reports. A copy service fee may be applicable.
Emergencies
Our phones are answered 24 hours a day. During non-office hours, a physician or nurse will be available to return your call. If your emergency is life threatening, call 911 and proceed to the emergency room. Please notify our office of your ER visit at your earliest convenience.
Insurance and Billing
All patients will be responsible for any fees / copays incurred at the time of service. A billing fee will be added to any charges not paid at this time. You may be responsible for charges not covered or authorized by your insurance. Encompass participates with many insurance plans. Should you have any questions regarding filing claim forms, please contact Encompass Administrative Billing Office (913) 495-2221.
Concerns
Our office strives to provide quality medical care in a courteous and professional manner. Should you have concerns regarding your care, please contact the office manager. Thank you for allowing us to provide your care.
Other Office Locations and Phone Numbers
Lee's Summit Office - 1741 NE Douglas Suite 200 Lee's Summit, MO 64086 Tel. 816-246-0200
Independence Office - 4811 S. Arrowhead Dr. Independence, MO 64055 Tel. 816-356-5000
Troost Office - 6724 Troost Ste 400 Kansas City, MO 64131 Tel. 816-276-6200
Northland Office - 101 NW Englewood Rd Gladstone, MO 64118 Tel. 816-453-1818
Wornall Office - 373 W. 101st Wornall Kansas City, MO 64114 Tel. 816-942-8200
Olathe Office - 407 S. Clairborne Ste 103 Olathe, KS 66062 Tel. 913-780-0700
Lenexa Office - 8550 Marshall Dr. Lenexa KS 66214 Tel. 913-495-2000
Hickman Mills - 11201 Colorado Avenue Kansas City, MO 64137 Tel. 816-763-5200
